Non-refundable. Only replaced if bottled is damage or non-usable. Warning! harmful if swallowed, toxic if abused for anything other than putting on skin and clothes keep out o reach of children and if swallowed please call 911 or a doctor this is a luxury fragrance that includes some unnatural ingredients, This fragrance comes from a company and NIVLAC is not responsible for any reactions or harm. Buy this product at your own risk, and any bodily harm and will not consume this product.